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FAQs

  • When does my Adobe ColdFusion license expire?
    We sell perpetual licenses. Perpetual licenses can be bought once and used forever.* *We do not recommend using licenses in a production setting after Adobe patching and updates have stopped for a particular version of Adobe ColdFusion. See https://helpx.adobe.com/support/programs/eol-matrix.html for the official support periods for Adobe products.
  • What is the quickest way for me to buy Adobe ColdFusion and receive my license keys?
    Purchasing from our from our shopping cart on this store is currently the fastest way to receive your license keys. Once you complete your purchase, you will receive a confirmation message via email detailing when you should receive your license key email from Adobe. Typically, it takes 24-48 business hours to receive your keys from Adobe using this method.
  • ColdFusion Enterprise vs Standard: Which license is right for my organization?
    This is a common question we receive from customers. Below is a matrix comparing Enterprise and Standard licenses.
  • What are my payment options for purchasing Adobe ColdFusion licenses and support?
    You can purchase from our shopping cart on this store. Once you complete your purchase, you will receive a confirmation message via email detailing when you should receive your license key email from Adobe. Typically, it takes 24-48 business hours to receive your key(s) from Adobe. For your convenience, we also offer the alternative payment options below: 1. You can send us a PO. You send us a PO and pay via ACH or mailed check. If you choose this method, please make sure that the “Ship To” email address in your PO contains the person’s email address that you want to be responsible for logging into Adobe’s system and retrieving the license key (usually a developer). 2. We can invoice you through PayPal. We can send the invoice via PayPal (PayPal charges 3% per transaction). We process your order with Adobe once payment is received. 3. We can invoice you directly. a. You can pay via ACH (Bill.com is free) or wire transfer. We process your order with Adobe once payment is received. b. Once you have received the invoice, you can mail a physical check. We process your order with Adobe once payment is received. NOTE: Sending a PO will expedite this process, as a PO will allow us to process your order before we receive your check in the mail. To purchase an Adobe ColdFusion license using one of these alternative payment methods, please send an email to cf@coalescesolutions and include the following information in your email: - Which type of license you need: Standard, Enterprise, or Education - The number of licenses needed - If you want Platinum Support - Any tax-exempt documentation, if applicable We look forward to working with you!
  • How do I get my license key/how long does it take to get my license key?
    Once we receive your payment, Adobe will send an email to the email address you provided at time of purchase. This email will include a link to the Adobe license portal that houses the download link for your keys. Typically, customers receive this email from Adobe within 24-48 business hours of our receiving your payment.
  • Which versions of Adobe ColdFusion are available to purchase right now?
    The current version available for purchase is Adobe ColdFusion (2023 Release) and the previous version (2021 Release) is available for a short time. Prior versions are not available to purchase at this time.
  • Do I qualify for an Upgrade license?
    You qualify for an Upgrade license if you currently have a ColdFusion license for one version back, which currently is 2021 (version 14). Holders of a 2018 (version 13) license or older do not qualify for an Upgrade license. If you do not qualify for an Upgrade license, you may purchase a new license. To view more details on Adobe’s Upgrade policy, click here.
  • Do you also provide Adobe ColdFusion-related consulting services?
    Yes! Please see this site for more info on consulting options and to contact us about our Adobe Professional Services. If you still have questions, email cf@coalescesolutions.com.
  • Do you sell Education (Edu) licenses?
    Yes we do! You can purchase an Education license by emailing cf@coalescesolutions.com and include the following information in your email: 1. Request an Education license 2. The number of licenses needed 3. If you want Platinum Support 4. Any tax-exempt documentation, if applicable
  • What is included in Platinum Support from Coalesce Solutions?
    1 year of U.S.-based support during regular business hours, accessible through email or phone. What if I need Support during the weekend or a smaller amount of time than a year? We create custom support packages for customers who need an after-hours or pay-as-you-go approach. Please shoot us an email (cf@coalescesolutions.com) detailing your specific support needs and we will send a custom support quote to you promptly. Note: You can purchase custom Support after purchasing and downloading your license, or as an add-on to a license purchase.

Contact info

Adobe ColdFusion Inquiries

 

Business Hours

M-F 8AM – 5PM CST

Coalesce Solutions

688 W Brookhaven Circle
Memphis, TN 38117
USA

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